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Dominion Power warns customers about scam demanding immediate payment

RICHMOND, Va. – Dominion Virginia Power is warning its customers about a scam involving phone calls from a person claiming to be a company employee, demanding immediate payment of utility bills. The caller claims electric service will be cut off unless the bill is paid within a matter of hours, usually by using a pre-paid debit card such as a “Green Dot card.”

The caller also may claim that a problem with an electric meter could result in a fire if not immediately replaced, offering reimbursement from Dominion at a later date if payment is made now.

Dominion may phone customers whose bills are in arrears to remind them payment is due, but never asks for specific payment information -- only directing customers how to make a payment. The company encourages anyone who is improperly contacted about making a payment over the phone to call 1-866-DOM-HELP and local law enforcement officials. In addition, customers should ask to see an official Dominion ID from anyone who comes to their residence and claims to be from the company.

“We hope this warning will be heeded and shared so that other customers can avoid traps like this,” said Gianna Clark, vice president of customer service operations. “Scams are always troubling, particularly in these difficult economic times.”

The scammers have been targeting Spanish-speaking customers, the elderly and businesses throughout Virginia, but all customers should be aware of the possibility of being scammed. If you have questions or concerns about a phone call from someone claiming to be a Dominion employee, report the suspicious activity to Dominion by calling 1-866-DOM-HELP (1-866-366-4357).

The Better Business Bureau provides these tips to avoid falling for a scam:

Do your research. If you receive a call claiming to be from your utility company and feel pressured for immediate payment or personal information, hang up the phone and call the customer service number on your utility bill. For Dominion customers, that number is 1-866-DOM-HELP (1-866-366-4357).

Beware of giving personal information over the phone. Never provide your Social Security number, credit card number or banking information to anyone requesting it over the phone or at your home unless you initiated the contact and feel confident about the person with whom you are speaking.

Use your own personal information. Always pay your bills with your own personal information; never pay your bills with information that is not your own.

Beware of the door-to-door sales approach. Never allow anyone into your home to check electrical wiring, natural gas pipes or appliances unless you have scheduled an appointment or have reported a utility problem. Also, ask utility employees for proper identification.

Be proactive. If you have already provided information to someone claiming to offer this service, contact your bank immediately. Also contact the three national credit bureaus – Equifax, Experian, and TransUnion – and have a notation made on your account so it doesn’t impact your credit rating.

Inform others. Share this information with friends and family so they do not become victims. Elderly victims are common in this type of scam, but anyone who pays a utility bill is a potential target.
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